English

Who we are

Anke LLC builds and sells its own software. We do not take on client projects, and we do not hand the running of our servers to anyone else.

How the company works

The team is small enough that the person who writes the Android client also writes the API it talks to and sets up the machines that answer it. That was deliberate. It keeps the loop short, and there is never an argument about whose fault something is.

Releases go out on four platforms together, so a version number means the same thing on a phone, on a laptop and on the server. Clients installed a long time ago still work, because the API only ever gains fields and never drops them.

Most of our customers are individuals. A growing number are small companies buying a block of seats under one administrator. There are no resellers and no white-label deals. Everyone has a contract with us, is billed by us and is supported by us.

How we treat customers

  • The renewal amount, the renewal date and how to cancel are on the purchase screen, not only in the terms.
  • The refund window is published, and support applies it without asking you to justify yourself.
  • Cancelling takes the same number of taps as subscribing, and you can do it inside the app.
  • Support is staffed by our own people. Replies come within one business day, and the telephone number on this site reaches the company.
  • Every transaction, plan change and refund is recorded, and we can produce it for a customer, a processor or a regulator.

Company details

The details a bank, payment processor or counterparty usually asks for. If you need something that is not here, such as a certificate of formation, ownership structure or bank references, write to legal@ankelabs.com and we will send it.

Legal name
Anke LLC
Entity type
Limited Liability Company
Jurisdiction of formation
State of Wyoming, United States
Registered office
30 N Gould St, Ste N
Sheridan, WY 82801
United States
Website
ankelabs.com
Telephone
+1 (541) 916-1277
General enquiries
info@ankelabs.com
Business hours
Monday to Friday, 9:00–18:00 Pacific Time
Line of business
Development and operation of proprietary consumer software, sold by subscription
Revenue model
Recurring consumer subscriptions billed through mobile app stores and licensed card payment processors