Who we are
Anke LLC builds and sells its own software. We do not take on client projects, and we do not hand the running of our servers to anyone else.
How the company works
The team is small enough that the person who writes the Android client also writes the API it talks to and sets up the machines that answer it. That was deliberate. It keeps the loop short, and there is never an argument about whose fault something is.
Releases go out on four platforms together, so a version number means the same thing on a phone, on a laptop and on the server. Clients installed a long time ago still work, because the API only ever gains fields and never drops them.
Most of our customers are individuals. A growing number are small companies buying a block of seats under one administrator. There are no resellers and no white-label deals. Everyone has a contract with us, is billed by us and is supported by us.
How we treat customers
- The renewal amount, the renewal date and how to cancel are on the purchase screen, not only in the terms.
- The refund window is published, and support applies it without asking you to justify yourself.
- Cancelling takes the same number of taps as subscribing, and you can do it inside the app.
- Support is staffed by our own people. Replies come within one business day, and the telephone number on this site reaches the company.
- Every transaction, plan change and refund is recorded, and we can produce it for a customer, a processor or a regulator.
Company details
The details a bank, payment processor or counterparty usually asks for. If you need something that is not here, such as a certificate of formation, ownership structure or bank references, write to legal@ankelabs.com and we will send it.
- Legal name
- Anke LLC
- Entity type
- Limited Liability Company
- Jurisdiction of formation
- State of Wyoming, United States
- Registered office
- 30 N Gould St, Ste N
Sheridan, WY 82801
United States - Website
- ankelabs.com
- Telephone
- +1 (541) 916-1277
- General enquiries
- info@ankelabs.com
- Business hours
- Monday to Friday, 9:00–18:00 Pacific Time
- Line of business
- Development and operation of proprietary consumer software, sold by subscription
- Revenue model
- Recurring consumer subscriptions billed through mobile app stores and licensed card payment processors