How to reach us
A real telephone number, a person on the other end of every mailbox, and a reply within one business day. Business hours are Monday to Friday, 9:00–18:00 Pacific Time.
Sheridan, WY 82801
United StatesCorrespondence address. Not a walk-in office.
Write to the right mailbox
Each address reaches the people who can actually answer, which is faster than a single inbox that forwards everything.
Customer support
support@ankelabs.com
Accounts, technical problems, cancellations.
Billing
billing@ankelabs.com
Invoices, receipts, refunds, disputed charges.
Legal
legal@ankelabs.com
Contracts, notices, requests from authorities.
Privacy
privacy@ankelabs.com
Access, correction and deletion requests.
Security
security@ankelabs.com
Vulnerability reports and abuse of our systems.
Compliance
compliance@ankelabs.com
Banks, processors and partners performing due diligence.
Due diligence requests
If you are a bank, a payment processor or a prospective partner carrying out due diligence, write to compliance@ankelabs.com and say what you need. We can normally provide, within one business day: certificate of formation and good standing, tax identification, ownership and control structure, a description of the business and its revenue model, sample customer agreements, our published policies, processing history from our existing processors, and bank references.